Privacy Policy

GRO Digital (Pty) Ltd ("GRO Digital", "we", "us", or "our") is a web development and digital marketing agency based in South Africa. We operate the website grodigital.co.za and provide digital services to businesses. If you have any questions about this policy or how we handle your data, contact us at wesley@grodigital.co.za.

We collect information in the following ways: Information you provide directly: • Name and contact details submitted via our contact or enquiry forms • Email address when you reach out to us • Business information you share during project discussions or strategy calls Information collected automatically: • Basic usage data such as pages visited and time spent on the site • Device and browser type • IP address (used for security and analytics purposes only) We do not collect sensitive personal information such as identity numbers, financial account details, or health information through this website.

We use the information we collect to: • Respond to enquiries and communicate with you about our services • Send project proposals, quotes, and relevant follow-ups • Improve the performance and content of our website • Comply with legal obligations We do not sell, rent, or trade your personal information to third parties. We do not use your data for automated decision-making or profiling.

We process your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). Our legal basis for processing your data is: • Consent — where you have voluntarily submitted your information via a form or email • Legitimate interest — to respond to business enquiries and improve our services • Contractual necessity — when processing is required to fulfil a service agreement with you You have the right to withdraw your consent at any time by contacting us at wesley@grodigital.co.za.

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We may use: • Essential cookies — required for the site to function correctly • Analytics cookies — to understand how visitors use our site (no personally identifiable data is stored) You can disable cookies in your browser settings at any time. Disabling cookies may affect some functionality of the site.

Your information is stored securely and accessed only by authorised members of the GRO Digital team. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically retained for up to 12 months unless an active client relationship exists.

We may use trusted third-party tools to operate our website and business, including: • Email delivery services (for sending and receiving correspondence) • Analytics platforms (to understand site usage) • Hosting providers (to serve our website) These providers are vetted to ensure appropriate data handling standards. We do not share your personal information with third parties for marketing purposes.

Under POPIA, you have the right to: • Access the personal information we hold about you • Request correction of inaccurate or incomplete information • Request deletion of your personal information (subject to legal retention requirements) • Object to the processing of your personal information • Lodge a complaint with the Information Regulator of South Africa To exercise any of these rights, contact us at wesley@grodigital.co.za. We will respond within a reasonable timeframe and no later than 30 days.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us: GRO Digital (Pty) Ltd Email: wesley@grodigital.co.za Website: grodigital.co.za